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FAQ

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General Information

Cancellations/Refunds/Payment Adjustments

On-Site Information

 

General Information

  1. When is the early bird registration deadline?
    Monday, December 17, 2007
  2. I registered but have not received a confirmation. How do I get another one sent to me?
    Please call the HIMSS registrar, CompuSystems at +1 (877) 303-0721 or 708-486-0721 to request a confirmation letter, or you may click on the "check status/update" button on the main registration page to have your confirmation letter resent.
  3. I registered, but I'd like to add additional events to my registration. How can I do that?
    You can return to the registration Web site and select "add optional events" or you may call the HIMSS registrar, CompuSystems at +1 (877) 303-0721 or 708-486-0721 to update your registration over the phone.
  4. Can I bring a spouse or guest to the program?
    Yes. However, guests and spouses must register for the full conference or daily registration in order to attend any functions at the Orange County Convention Center in, Orlando. Tickets may be purchased for guests for the optional events, such as the Wednesday Special Event.
  5. Is there a special guest category for spouses in advance or onsite?
    No. Spouses and guests have to register as a full conference or daily registrant to gain access to the exhibit floor. Ther are no exceptions. Guest tickets can be purchased for special events.
  6. Is there an age limit at the HIMSS conference or events?
    Yes. All registrants including spouses or guests must be 18 years of age or older to attend the HIMSS conference, and 21 years of age or older to attend the Wednesday Special Event.
  7. I need a letter in order to obtain a Visa. Who do I contact?
    Please send an email with your name, company name, title, address, city, country and email address to Sean Roberts. An official invitation on HIMSS letterhead will be sent to you.
  8. May I register for the education and exhibit hall separately?
    Yes. This year you can purchase a registration pass for the exhibit hall only. The fee is $175 and provides admittance on Wednesday and Thursday to the exhibit hall , the keynote session on Wednesday and all education sessions on Thursday.
  9. I can no longer attend the conference. Can I send a substitute?
    Yes. However the substitute must pay any difference in registration rate (based on membership status). Example: If you are a member and they are not, the registration difference must be paid. Please send the substitute's information in writing to the HIMSS registrar, CompuSystems. If the substitution takes place on-site they must bring a letter on company letterhead verifying the substitution.
  10. Can I registrant receive a preliminary program in the mail?
    Please refer all requests to the HIMSS Web site for conference information, or call HIMSS to request at 312-664-4467.
  11. Can a registrant sign up just for the CIO Forum, Symposiums, Users Groups but not HIMSS?
    Yes. These selections are available on their own under "Optional Events" on the registration form.
  12. Is the Awards Banquet included in the fee for the convention?
    The Awards Banquet is not included with the convention fee and is an optional event on the 2008 registration form.
  13. What is the cut-off for exam registration?
    CPHIMS exam registrations will be accepted at CompuSystems until Wedensday, February 13th. The CPHIMS exam fee of $275 is non-refundable and non-transferable.
  14. How many CME credits are provided and for what courses?
    HIMSS will have this information available in October/November on the Web site. Until then, direct all correspondence to Gail Rice.
  15. Can a registrant receive their show program in advance of the show?
    HIMSS does not mail any show programs in advance because they are not printed until a few weeks prior to the conference. The registrants can view the info on the HIMSS Web site or wait to receive it in their tote bag on-site.
  16. Do the HIMSS members have to be registered for the convention before they can book their hotel at the HIMSS block rate?
    No, they can book their hotels at the HIMSS rate before they are even registered for the convention. We actually encourage them to do so.
  17. Can discounts codes be combined?
    Only one discount code per registrant may be used. Discount codes do not apply to Single Day, Student or Exhibit Hall only registrations.

Cancellations/Refunds/Payment Adjustments

  1. What if a person has registered using their personal credit card and then wants to switch to a corporate card or check?
    HIMSS allows registrants to switch from one credit card to another. we can refund the original credit card or send in a check and have their personal credit card refunded. They must send a letter in writing explaining what happened so HIMSS knows which card to refund.
  2. What if a registrant cancelled and calls the next day to re-instate their registration?
    HIMSS does not allow cancelled registrants to reinstate their original registration. They must re-register at the rate for that time and provide new payment.
  3. When will I receive my refund?
    Refunds are processed approximately 2 weeks after they show up on the weekly refund report sent to HIMSS. Refunds are issued via check, regardless of how they paid, unless they are international. HIMSS will begin issuing post show refunds approximately 30 days post conference.
  4. If I cancel, can I transfer my events or membership to another person from my company?
    HIMSS allows registrants to substitute if they send it in writing, but does not allow the original person to cancel his registration, then transfer everything else to another record. The substituted person will not be entitled to the membership. Membership is always non-transferable or refundable.
  5. What is the policy for checks that are received after any of the published cut-off dates?
    We will accept any checks received up to a week after the published cut-off date at the previous price. After that, they will be keyed as a balance due.
  6. What is the cancellation policy for attendees that only register for a symposium and don’t pay for the full conference?
    No refunds for any symposiums will be given.
  7. What is the cancellation policy?
    Registrations must be cancelled in writing to the HIMSS registrar, CompuSystems no later than Monday, January 28, 2008. Full conference registration fees, minus the $100 cancellation fee, will be refunded within 30 days of the conference. Any cancellations after Monday, January 28, 2008 are non-refundable. All pre-confernece symposiums, workshops, optional events and membership fees are non-refundable.

On-Site Information

  1. What are the registration hours?
Saturday, February 23 12:00 pm – 7:00 pm
Sunday, February 24 7:00 am - 7:00 pm
Monday, February 25 7:00 am - 6:00 pm
Tuesday, February 26 7:30 am - 5:00 pm
Wednesday, February 27 7:30 am - 5:00 pm
Thursday, February 28 7:30 am - 12:00 noon
  1. What are the Exhibit Hall hours?
West Building, Halls A-E2
Monday, February 25 1:00 pm – 6:00 pm
Tuesday, February 26 10:30 am - 1:00 pm
3:00 pm - 6:00 pm
Wednesday, February 27 10:30 am - 1:00 pm
2:30 pm - 6:00 pm
Thursday, February 28 10:30 am - 1:00 pm
  1. Where do I pick up my badge?
    If pre-registered, you will receive your badge and event tickets in the mail approximately two weeks before the conference. If for some reason you do not receive your badge in the mail or if you register after the cut-off date January 28, 2008, please print out your registration confirmation with your bar-code on it and you will be able to collect your badge at any self registration kiosk on-site.
  2. What is the dress code for the show and the Wednesday evening event?
    The dress code for the show is smart business casual and casual for the Wednesday evening event.